• Incident Management
• Problem Management
• Change Management
• Service Catalog & Request
Fulfillment
• Knowledge Management
• Platform Navigation & Interface
User Administration
• Form Configuration
• Workflow Management Reporting & Dashboards
Duration: 6 Weeks | Level: Beginner
Duration: 10 Weeks | Level: Intermediate
Duration: Weeks | Level: Intermediate
Duration: 6 Weeks | Level: Advanced
Duration: 8 Weeks | Level: Intermediate
Duration: 6 Weeks | Level: Intermediate
ServiceNow Technical Architect 15+ years of IT experience with 8 years specializing in ServiceNow. Led implementations for 20+ Fortune 500 companies.
Certifications: CSA, CAD, CIS-ITSM, CIS-ITOM
ServiceNow Developer & Architect
Former ServiceNow employee with expertise in custom application development and complex integrations.
Certifications: CSA, CAD, CIS-App Dev
ITSM/ITOM Specialist
12+ years in IT Service Management with experience implementing ServiceNow across various industries.
Certifications: CSA, CIS-ITSM, CIS-ITOM, ITIL Expert